Built on Real Experience, Not Corporate Promises
We started Zylmontrix because we saw what actually happens when elderly and disabled individuals need support. Not the polished version from brochures—the real thing.
Back in 2018, we realized something pretty obvious: most care services were designed around organizational convenience, not around the people receiving care. Schedules that worked for staff but not for clients. Standardized plans that ignored individual needs.
So we built something different. A service that adapts to people's lives instead of forcing them to adapt to ours.
What Guides Our Work
These aren't mission statement words we put on the wall. They're the decisions we make every day when working with clients across Kaohsiung.
Flexibility Over Rigidity
Care needs change. Someone recovering from surgery has different requirements than they will three months later. Our plans adjust because life doesn't follow a template. We check in regularly and modify approaches based on what's actually working.
Communication That Works
We don't use medical jargon when plain language does the job better. Families tell us they appreciate knowing what's happening without needing to decode terminology. Updates happen through whatever method works best—calls, messages, or in-person conversations.
Respect for Autonomy
Support means helping people do what they want to do, not deciding for them. Even when mobility is limited or cognitive function has declined, choices still matter. We work to understand preferences and honor them wherever possible.
Who Actually Provides Care
Our team members come from different backgrounds, but they share something important: they genuinely want to do this work. That sounds simple, but it makes a huge difference.
We hire people who've worked in healthcare, social services, or family care situations. They understand that supporting elderly and disabled individuals requires patience, attention to detail, and the ability to adapt when plans change—which they often do.
Training happens continuously, not just during onboarding. Medical knowledge updates, communication techniques, and practical problem-solving all get regular attention. Because what worked last year might not be the best approach now.
Expertise We Maintain
- Care coordinators who develop individualized support plans and adjust them as needs evolve
- Mobility assistance specialists trained in safe transfer techniques and adaptive equipment
- Communication facilitators who work with clients experiencing cognitive or speech challenges
- Administrative staff who handle scheduling, documentation, and family coordination
- Resource coordinators who connect clients with community services and specialized providers
How We've Developed Since Starting
Started with basic home care support for elderly clients in Lingya District. Small team, simple services, lots of learning.
Expanded to include disability support services after families asked for help beyond traditional elderly care. Added mobility specialists.
Developed coordination services connecting clients with medical providers, therapy services, and community resources throughout Kaohsiung.
Implemented individualized care planning system that adjusts based on ongoing assessment rather than fixed schedules.
What You Can Expect
Working with us means getting support that fits your situation. We don't have packages or tiers—just services that get configured based on what you actually need.
Some clients need daily assistance. Others need weekly check-ins. Many need something that changes depending on health status, family availability, or other factors.
Initial Assessment That Matters
We spend time understanding your situation before suggesting anything. What are the challenges? What's already working? What would make daily life better? These conversations shape everything that follows.
Regular Review and Adjustment
Care needs shift over time. We review plans regularly and modify them based on what's actually happening. No waiting for annual reviews when something needs to change now.
Clear Communication Standards
You'll know who's providing care, when they're scheduled, and how to reach someone if questions come up. Updates happen proactively, not just when problems arise.
If you're looking for elderly or disability support in Kaohsiung that adapts to real life instead of following rigid protocols, let's talk about your situation.
Discuss Your Needs