We're listening. Really.

There's a lot happening behind the scenes when someone reaches out. Questions get asked. Uncertainty sits heavy. And sometimes, people just need to know they won't be talking to a wall.

So here's what you need to know: when you write or call, an actual person responds. Not a bot. Not an automated reply. Just someone who knows what you're asking about and has worked with families like yours before.

Start the conversation

Other ways to reach us

WhatsApp message

Quick questions work well here. Usually we get back within a few hours during the day.

+886 4 2301 1681

Email directly

Better for detailed questions or when you want to send documents. We check this multiple times daily.

contact@zylmontrix.com

Visit the office

Sometimes sitting down face-to-face just makes more sense. Call ahead so we can make sure someone's available who knows your situation.

No. 218之1號, Sanduo 3rd Rd, Lingya District, Kaohsiung City, Taiwan 802

Professional environment where families discuss care arrangements in comfortable setting

Where we operate

Main office location No. 218之1號, Sanduo 3rd Rd, Lingya District, Kaohsiung City, Taiwan 802

Service areas We work throughout Kaohsiung City and surrounding districts. Some families are further out — if you're wondering whether we cover your area, just ask.

Office hours Monday through Friday, 9:00 AM to 6:00 PM. Weekend consultations happen by arrangement.

What happens after you reach out

Initial response arrives

Within 24 hours on weekdays, you'll hear from someone on our team. We acknowledge what you've asked and let you know who's handling your inquiry.

Conversation unfolds

This isn't a sales pitch. We ask questions about your situation, explain what we do and don't offer, and figure out whether we're the right fit. Sometimes we're not — and that's okay.

Assessment gets scheduled

If things look like a match, we arrange a proper assessment. Could be at your home, our office, or even a hospital if that's where your family member is right now.

Plan takes shape

After the assessment, we put together a detailed care plan. This includes timing, staffing, costs, and all the practical details that matter when you're making decisions.

Attentive care professional assisting elderly individual with daily activities in supportive home environment

The reality of elder care

Most people contact us when something's changed. A parent can't manage alone anymore. A spouse had a fall. Someone just got discharged from hospital and home suddenly looks different.

These aren't easy conversations. There's guilt, worry, uncertainty about money, and the weight of trying to make the right choice when there's no obvious answer.

We can't take that weight away. But we can walk through the options with you, explain what different types of support actually look like day-to-day, and help you figure out what makes sense for your specific situation.

Sometimes families need full-time care. Sometimes just a few hours each day makes the difference. And sometimes what you need changes over time — we adjust as things shift.

Zylmontrix